1.1 These General Terms and Conditions apply to all offers, reservations, and agreements relating to all holiday homes and other facilities at Country Club in Mazarrón, which are rented out by Casaña Mediterranean Housing SL.
1.2 In these General Terms and Conditions, the term 'tenant' refers to: the person who enters into an agreement with the landlord via Casaña Mediterranean Housing SL regarding the rental/use of a holiday home. The term 'user' refers to: the tenant and the persons specified by the tenant who make (or will make) use of the holiday home rented by the tenant. The term 'landlord' refers to the person who rents out their holiday home through the mediation of Casaña Mediterranean Housing SL.
1.3 These General Terms and Conditions apply regardless of your (prior) reference to any terms of your own or to other general
terms and conditions. Casaña Mediterranean Housing SL rejects all General Terms and Conditions to which you refer or which are used by you.
1.4 Agreements deviating from these General Terms and Conditions are only valid if agreed upon in writing.
2.1 Casaña Mediterranean Housing SL only accepts reservations from persons who are 18 years of age or older. Reservations made by persons younger than that age are therefore not valid.
2.2 Casaña Mediterranean Housing SL reserves the right to refuse and process a reservation at any time – without giving reasons.
2.3 If Casaña Mediterranean Housing SL processes your reservation, Casaña Mediterranean Housing SL will send you a written confirmation and invoice within 14 days of making the reservation. You must check this for accuracy immediately upon receipt. Any inaccuracies must be reported immediately to Casaña Mediterranean Housing SL.
2.4 If you are not in possession of a written confirmation/invoice within 14 days of making the reservation, you must contact Casaña Mediterranean Housing SL immediately, failing which no claim can be made on the reservation.
2.5 An agreement between you and the landlord is concluded at the moment Casaña Mediterranean Housing SL has sent you the written confirmation of your reservation, which also serves as an invoice.
2.6 When renting a holiday home for 12 months or longer, the contract will be issued for a period of 6 months and will subsequently be extended by another 6 months.
3.1 If, after the conclusion of the agreement, you wish to make changes to the agreement, the Lessor is not obliged to accept them. It is at the Lessor's discretion to determine whether, and to what extent, such changes are accepted. In the event that the Lessor accepts your changes, the Lessor may charge you modification costs.
4.1 The tenant and other users are not permitted to transfer the use of the holiday home, under any name whatsoever and for any reason whatsoever, to persons other than those named at the time of reservation, unless otherwise agreed in writing with the landlord.
4.2 If you and the landlord have agreed that you and/or one or more users will be replaced, you remain jointly and severally liable to the landlord, alongside the tenant and/or users replacing you and/or other users, for the payment of the remaining portion of the rent, the modification costs (see Art. 3.1), any additional costs resulting from the replacement, and any cancellation costs.
5.1 You owe Casaña Mediterranean Housing SL the agreed rental price, as stated in the written confirmation, which also serves as the invoice for the reservation. If the costs of Casaña Mediterranean Housing SL (personnel, energy, taxes, etc.) have demonstrably and unexpectedly increased after the conclusion of the agreement, Casaña Mediterranean Housing SL has the right to increase its prices and to charge you the increased price. If this price increase is implemented within 3 months after the conclusion of the agreement, the increase shall amount to a maximum of 5% of the previously agreed price, and you shall have the right to dissolve (cancel) the agreement on that ground.
5.2 Price discounts and/or special offers can no longer be used once the reservation confirmation/invoice has been sent by Casaña Mediterranean Housing SL.
6.1 In addition to the rent, you/the tenant are also liable for cleaning costs; these amounts depend on the size of the property and are stated on the invoice.
6.2 You are not required to pay tourist tax.
6.3 If it is possible to keep a pet in the holiday home, an additional amount will be charged on the invoice; this amount varies for each holiday home.
7.1 If the reservation is for within 30 days, you must transfer the full amount (rent, deposit, and cleaning costs) by bank transfer to Casaña Mediterranean Housing SL within 7 days of receipt of the invoice
7.2 In the event of an early booking, you are required to pay 20% of the total amount within 7 days of receipt of the invoice; the remainder (80% of the entire invoice) must be transferred in full to Casaña Mediterranean Housing SL 30 days before the start of the stay.
7.3 If, upon arrival at the park, it appears that the total amount has not yet been (fully) credited to the bank account of Casaña Mediterranean Housing SL, Casaña Mediterranean Housing SL may deny you the use of the holiday home and/or other facility.
7.4 In the event of late payment of the amounts invoiced to you, you will be in default immediately after the expiration of the payment term. In that case, Casaña Mediterranean Housing SL will offer you the opportunity in writing to settle the outstanding amount within 7 days. If payment is still not received, Casaña Mediterranean Housing SL reserves the right to dissolve (cancel) the agreement effective from the day the 7-day period has expired, and you will be liable for all damages that Casaña Mediterranean Housing SL suffers or will suffer as a result, including all costs that Casaña Mediterranean Housing SL
has had to incur in connection with your reservation and the dissolution.
7.5 Casaña Mediterranean Housing SL has the right in any event to charge cancellation fees per accommodation. In that case, the provisions of Article 13 apply.
7.6 Casaña Mediterranean Housing SL always has the right to set off claims against you, on any grounds whatsoever, against amounts paid by you, on any grounds whatsoever.
8.1. At least one week before arrival, you are required to inform Casaña Mediterranean Housing SL of your expected arrival time. Should this change for any reason on the day of arrival, you must contact the contact person in Spain. The email address of this contact person is listed on the information papers you received with your reservation.
8.2 The rented accommodation can be occupied on the agreed day of arrival as stated on the reservation confirmation, from 16:00 to 20:00. For arrivals after 20:00, we charge a surcharge of €50.00. Arrivals after 24:00 will be processed the following day. On the agreed day of departure as stated on the reservation confirmation, the accommodation must be vacated before 10:00.
8.3 If you wish to extend the agreement with the landlord for longer than the agreed duration and the landlord agrees thereto, Casaña Mediterranean Housing SL is always entitled to designate another holiday home.
8.4 If the use of the holiday home and/or other facility is terminated earlier than the agreed date as stated on the reservation confirmation, the tenant is not entitled to a refund of (part of) the rental price and/or costs.
9.1 Each accommodation may only be occupied by the number of persons stated by Casaña Mediterranean Housing SL or listed on the website for the relevant accommodation.
9.2 For the purpose of carrying out necessary maintenance (for example, swimming pool maintenance), you shall allow work to be carried out on the accommodation or other facilities during your stay, without entitlement to compensation.
9.3 For safety reasons, it is not permitted to pitch tents at the holiday home.
9.4 The tenant must leave the holiday home broom-clean (do not leave dirty dishes, remove and fold bed linen, clean the kitchen and refrigerator, place the garbage bag in the container). An amount of €50 will be deducted from the security deposit should the property not be left broom-clean.
9.5 The tenant and users may make use of the bed linen found in the home; there are no extra costs associated with this.
9.6 When booking, the tenant has the option to purchase a towel package (including bath towels) or bring their own towels. This towel package consists of 1 large towel (including bath towels) and 1 small towel (including bath towels). One towel package per person/per property for every tenant.
10.1 Depending on the holiday home, a maximum of one or two pets belonging to the tenant or users are permitted by Casaña Mediterranean Housing SL. If you and/or other users wish to bring pets, you must indicate this immediately upon reservation. In that case, a surcharge will be charged by Casaña Mediterranean Housing SL, which you are required to pay. Casaña Mediterranean Housing SL reserves the right to refuse pets on the premises without giving reasons. In any case, pets are not permitted in certain types of holiday homes.
10.2 Pets are not allowed in swimming pools.
10.3 Pets must not cause a nuisance to other guests and/or neighbors.
10.4 A dog bed must be brought along and a flea collar for dogs/cats is mandatory.
10.5 Caged animals are free (must be specified when booking).
10.6 Visitors' pets are not allowed.
10.7 For the transport of animals to countries within the EU, they must be in possession of a passport according to the European model (from 3 July 2004). The animals must be vaccinated against rabies, and identification by means of a microchip or tattoo is mandatory.
10.8 You are responsible for having the correct travel documents required for your destination.
11.1 The tenant, named on the reservation invoice, is responsible—without prejudice to the responsibility or liability of the other users/guests—for the orderly conduct of affairs in and around the rented accommodation or elsewhere in the park, insofar as this is influenced by him or his party/the other user.
11.2 In addition, the tenant remains liable at all times—without prejudice to the liability of other users—for damage caused by breakage and/or loss and/or damage to inventory and/or accommodation. Any damage must be reported immediately by the tenant to Casaña Mediterranean Housing SL and compensated immediately on site, unless the tenant can demonstrate that the damage was not caused by the fault of himself, other users, or any member of his party. The landlord is therefore entitled to offset the damage against the security deposit.
12.1 Before occupying the property, the tenant shall pay a security deposit of €300 to Casaña Mediterranean Housing SL. If the security deposit is not paid upon payment, Casaña Mediterranean Housing SL is entitled to deny the tenant and/or other occupants access to and use of the holiday home.
12.2 If you default on payment of the security deposit, Casaña Mediterranean Housing SL is furthermore entitled to dissolve (cancel) the agreement with immediate effect.
12.3 The security deposit, or any remaining balance thereof after satisfaction thereof of claims of Casaña Mediterranean Housing SL against the tenant and/or users, will be refunded if you leave the accommodation in proper condition, in compliance with the provisions of Article 9. Any claims for compensation shall not be invalidated by this refund.
13.1 If a reservation is cancelled, cancellation fees are payable. These amounts are 30% of the total costs for cancellations up to 28 days before the day of arrival, and the total
costs/agreed rental price for cancellations from the 28th day before arrival or later.
13.2 You can insure yourself against this risk by taking out cancellation insurance yourself.
13.3 If you have not arrived within 24 hours of the agreed date without further notice, this will be considered a cancellation. Casaña Mediterranean Housing SL is entitled to subsequently rent the property to a third party in order to limit the damage.
14.1 In the event that Casaña Mediterranean Housing SL is unable, whether temporarily or not, to perform the agreement in whole or in part due to force majeure, it will submit a proposal for modification (for another holiday home/other period etc.) to you within 14 days after it has become aware of the impossibility of fulfilling the agreement.
14.2 Force majeure on the part of Casaña Mediterranean Housing SL exists if the performance of the agreement is wholly or partially, whether temporarily or not, prevented by circumstances beyond the control of Casaña Mediterranean
Housing SL, including but not limited to the threat of war, staff strikes, blockades, fire, floods, and other disruptions or events.
14.3 You are entitled to reject the proposed amendment. If you reject the proposed amendment, you must notify us of this within 14 days of receipt of the amendment proposal. In that case, Casaña Mediterranean Housing SL has the right to terminate the agreement with immediate effect. You will then be entitled to a waiver and/or refund of (the part of) the rent already paid. Casaña Mediterranean Housing SL shall not be liable for compensation for any damages.
15.1 Casaña Mediterranean Housing SL has the right to terminate the agreement with immediate effect at any time if
personal data of you and/or other users are provided incompletely and/or incorrectly during the reservation process. In such a case, no refund of the rental amount or any part thereof will be given.
16.2 Casaña Mediterranean Housing SL and/or the landlord accepts no liability for theft, loss, or damage to property or persons, of any nature whatsoever, during or as a result of a stay in one of the holiday homes and/or other facilities of Casaña Mediterranean Housing SL and/or the landlord, unless caused by intent or gross negligence on the part of Casaña Mediterranean Housing SL and/or the landlord or (one of) its employees.
16.3 Liability for damages consisting of loss of enjoyment of the trip or business and other consequential damages is excluded under all circumstances. Furthermore, Casaña Mediterranean Housing SL and/or the landlord are in no case liable for damages for which compensation can be claimed under travel and/or cancellation insurance or any other insurance.
16.4 Casaña Mediterranean Housing SL and/or the landlord is not liable for disruptions in service or defects in services provided by third parties.
16.6 You and the user are jointly and severally liable for all loss and/or damage
to the rented accommodation and/or other property of Casaña Mediterranean Housing SL and/or the landlord arising during the use thereof by you and/or other users, regardless of whether this is the result of acts or omissions by yourself and/or by third parties present in the park with your permission.
16.7 You indemnify Casaña Mediterranean Housing SL and/or the landlord against all claims for damages from third parties that are (partly) the result of any act or omission by yourself, other users, your travel companions, or third parties present on the park with your permission.
16.8 In the event of improper use or failure to leave the accommodation in a proper condition, including but not limited to excessive soiling, additional costs will be charged, which you are then obliged to pay immediately.
17.1 Despite the care and effort of Casaña Mediterranean Housing SL, you may feel that you have a justified complaint regarding your holiday accommodation. You have the opportunity to submit the complaint in writing no later than one month after departure from the holiday home to: Casaña, Mediterranean Housing SL, C/Serre 27-10, buzon 340, Urb Mazarrón Country Club 30879 Mazarrón, Murcia, Spain, stating your booking confirmation number, your name and address details, date of stay, and accommodation number. The complaint will then be handled with the utmost care.
18.1 The agreement between the tenant on the one hand and the landlord and/or Casaña Mediterranean Housing SL on the other hand is governed by Spanish law and the court in Murcia has jurisdiction.
19.1 You are responsible for possessing the valid travel documents required for your destination. Casaña Mediterranean
Housing SL and/or the landlord accepts no liability for the consequences arising from not being in possession of the correct travel documents.
20.1 Obvious printing and typesetting errors do not bind Casaña Mediterranean Housing SL. With these general terms and conditions, all previous publications are superseded.
20.2 All data you provide to us will be included in a file. The data file is used for our guest administration.
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